Refund & Cancellation Policy

1. How to Cancel

You can cancel your subscription at any time:

• Sign in and go to Settings → Billing → Manage Subscription.
• Click Cancel Subscription. You will receive an email confirmation.
• Your paid features remain active until the end of the current billing period.
• No cancellation fees, no phone calls, no retention offers required to cancel.

Alternatively, email billing@struxcor.com from the address on your account and we will cancel for you within one business day.

2. Refund Eligibility

2.1 Annual subscriptions

New annual subscriptions are covered by a 14-day money-back guarantee. Email billing@struxcor.com within 14 days of the initial charge and we will issue a full refund to the original payment method.

After the 14-day window, annual fees are non-refundable. Cancellation stops auto-renewal; service continues through the end of the paid term.

2.2 Monthly subscriptions

Monthly fees are non-refundable once charged. Cancellation prevents future charges; service continues through the end of the current monthly period.

2.3 Free trials

Free trials convert to a paid subscription automatically unless cancelled before the trial ends. You will receive reminder emails before conversion. If you are charged for a trial that you did not intend to continue, contact us within 7 days of the charge for a courtesy refund.

2.4 Duplicate or accidental charges

If you are charged twice for the same period, or charged after cancelling, we will refund the duplicate charge in full within 5 business days of confirming the error.

2.5 Service unavailability

If the Service is unavailable for more than 48 consecutive hours due to a failure on our end (not including scheduled maintenance, third-party infrastructure outages, or force majeure), we will issue a pro-rated credit on request.

2.6 Enterprise and custom agreements

Orders under a signed order form or master services agreement are governed by the refund and termination terms of that document, which supersede this policy.

3. What Is Not Refundable

• Monthly subscription fees after the billing date, except under Section 2.4 or 2.5.
• Annual fees after the 14-day window, except under Section 2.4 or 2.5.
• Usage-based charges already incurred (e.g., additional AI tokens, additional storage, add-on integrations).
• One-time implementation, training, or professional-services fees once performed.
• Fees paid to third parties (Stripe processing fees, taxes already remitted, integration partners).
• Accounts terminated by us for violation of the Terms of Service or Acceptable Use Policy.

4. Upgrades and Downgrades

• Upgrades take effect immediately. We charge a pro-rated amount for the remainder of the current billing period and the new plan price on the next renewal date.
• Downgradestake effect at the end of the current billing period. We do not issue pro-rated refunds for the difference. Features exceeding the lower plan's limits may become read-only.
• Seat changes on team plans: adding seats is pro-rated and charged immediately; removing seats takes effect on the next renewal.

5. Refund Processing

Approved refunds are issued to the original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the refund to your statement. Refunds cannot be redirected to a different account or card.

For payments made in non-USD currencies, refunds are issued in the same currency. Exchange-rate fluctuations between charge and refund are not covered by us.

6. Disputed Charges and Chargebacks

We process payments through Stripe. If you believe a charge is incorrect, please contact us first at billing@struxcor.com. We aim to resolve billing questions within one business day.

Filing a chargeback with your card issuer without first contacting us is a breach of the Terms of Service. Chargebacks result in:

• immediate suspension of your account pending resolution;
• liability for any chargeback fees Stripe assesses against us (typically US$15 per dispute); and
• potential termination of the account if the dispute is resolved in our favor.

If you cannot reach a resolution with us, any formal dispute is subject to the arbitration and governing-law provisions of the Terms of Service.

7. Taxes

Listed prices are exclusive of applicable sales, use, VAT, GST, or similar taxes unless noted. Taxes collected by Stripe and remitted to tax authorities are non-refundable except as required by the applicable taxing authority.

8. Effect of Cancellation on Your Data

After cancellation, your Customer Data remains accessible for 90 days to permit export via the Service's built-in tools (PDF, CSV). After 90 days we may delete it, subject to legal retention obligations. See the Terms of Service (Section 20) and the Privacy Policy (Section 13).

9. Statutory Rights

Nothing in this policy limits consumer rights that cannot be waived by contract under the law of your jurisdiction (including, where applicable, EU and UK consumer-protection law, Australian Consumer Law, and similar regimes). If a mandatory right conflicts with this policy, the mandatory right prevails to the extent of the conflict.

10. Contact